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Photo=Yonhap News |
[Alpha Biz= Kim Jisun] Kim Seok-hwan and Choi Sera, Co-CEOs of YES24, issued an official apology on June 16 regarding the recent ransomware attack, pledging to implement compensation measures. This marks the company’s first formal statement one week after the cybersecurity incident.
“We deeply apologize to all customers, partners, and stakeholders who experienced inconvenience due to this incident,” the Co-CEOs stated. “YES24 has grown on the foundation of customer trust, and we take seriously the fact that this trust has been shaken.”
They further emphasized that the company is fully committed to restoring trust and addressing the damage. “We are mobilizing all available resources to ensure recovery and strengthen our systems,” the statement continued.
The Co-CEOs also addressed compensation for affected users. “We are preparing compensation standards tailored to each type of service disruption,” they said. “An initial compensation plan will be announced today, with further details to be provided on our website as they are finalized.”
YES24 added that it is currently working with external cybersecurity experts to conduct a thorough investigation into the cause of the incident and to assess system vulnerabilities. The company promised to transparently disclose the findings of ongoing investigations by relevant authorities.
“We will conduct a full reassessment of our security framework from the ground up,” the company stated. “By bringing in an external security advisory panel and increasing our security budget, we aim to enhance the reliability and resilience of our platform—from system design to daily operations.”
The ransomware attack, which occurred on June 9, disabled the company’s app and online services. While major services such as book, music, DVD, stationery, and gift purchases were restored by June 13, several features—including “My Page” and user reviews—remain unavailable.
Alphabiz Reporter Kim Jisun(stockmk2020@alphabiz.co.kr)
