 |
Photo = Kiwoom Securities |
[Alpha Biz= Paul Lee] A series of order execution delays on Kiwoom Securities’ Mobile Trading System (MTS) and Home Trading System (HTS) over two consecutive days have caused significant inconvenience for many customers.
The second incident, which began at 9 a.m. on April 4 following the initial error on April 3, is currently partially resolved. However, some users are still experiencing issues.
Despite widespread investor frustration and losses, compensation from Kiwoom Securities is expected to vary on a case-by-case basis. Customers who were completely unable to place orders may be eligible for compensation. However, if an order was placed and eventually executed—even with a delay—and the investor profited from it, it is considered a simple delay and not subject to compensation.
As a result, Kiwoom customers affected by the issues on April 3–4 must review the compensation criteria and submit their claims to the company by the deadline of April 9.
Kiwoom Securities issued a notice on April 3 informing customers about how to file complaints related to losses caused by unstable order systems. The company advised clients who experienced losses due to order delays to submit an online complaint.
According to Kiwoom Securities, a "trading order failure" is officially defined as a situation where customers are completely unable to place orders—via MTS, HTS, or any other alternative method—due to a failure in the company's internal IT systems.
Alphabiz Reporter Paul Lee(hoondork1977@alphabiz.co.kr)
