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| (Photo=Hanwha Investment) |
[Alpha Biz= Paul Lee] Hanwha Investment & Securities reported on December 4 that an error in its Mobile Trading System (MTS) caused some customers’ retirement pension accounts to display artificially inflated balances, in some cases by tens of millions of won.
The company explained that the issue resulted from incorrectly calculated interest amounts, which were fully corrected during the morning. Because retirement pension accounts do not allow free deposits or withdrawals and the error was resolved quickly, the firm confirmed that no actual financial losses occurred.
Hanwha Investment & Securities stated, “The system issue affecting retirement pension services has been fully resolved,” adding, “Since these accounts do not support real-time trading or free transactions, customers incurred no losses.”
The company apologized for the inconvenience and said it would work to ensure more stable service going forward.
Alphabiz Reporter Paul Lee(hoondork1977@alphabiz.co.kr)
